Website: Lazzat.store
At Lazzat, your satisfaction is our secret ingredient. We go to great lengths to ensure our spices, oils, and gourmet goods reach you in peak condition. If the flavor isn’t right or the quality is compromised, we are committed to making it right.
1. The Lazzat “Freshness” Guarantee
We offer a 60-day window for returns on all unopened and sealed shelf-stable products (such as dry spice blends, sealed oils, and jars).
- Condition: The safety seal must be intact. Due to food safety regulations, we cannot accept returns on any food item that has been opened or used.
- Perishables: For fresh or short-shelf-life items, please contact us within 24 hours of delivery if there is an issue.
2. Damaged or Incorrect Orders
Our team in Islamabad hand-packs every order, but if a mistake happens:
- Evidence: If a jar arrives broken or a seal is compromised, take a photo and email us.
- Resolution: We will send a 100% free replacement immediately. You do not need to return the damaged item.
3. Change of Mind
If you change your mind about an unopened product within 60 days:
- Process: You can return the item to our Islamabad warehouse.
- Refund: Once inspected, we will issue a refund for the product price or a store credit for your next culinary adventure.
4. Free Shipping & Exchanges
- Free Delivery: We offer Free Shipping on all initial orders and replacement shipments nationwide.
- Exchange Policy: If you accidentally ordered the “Mild” blend and wanted “Extra Hot,” we offer a one-time exchange on unopened jars. You only cover the return shipping to Islamabad; we pay to send the new flavor back to you.
5. Refund Processing
- Timeline: Approved refunds are processed within 5-7 business days.
- Payment: Refunds are sent via the original payment method. For Cash on Delivery (COD), we will provide the refund via Bank Transfer, EasyPaisa, or JazzCash.
6. Non-Refundable Items
- Opened spice pouches or jars.
- Items purchased during “Flash Sales” or “Clearance” events.
- Products damaged due to improper storage by the customer (e.g., leaving oils in direct sunlight).